I recently tried to buy a camera from TechonDIGITAL. The camera was priced very reasonably at $185, but after placing the order, I received an email asking me to call their customer service number to confirm the order. I did, and the person on the line told me I had forgotten to order a battery, and perhaps I wanted to add a battery for another $100. I was skeptical and said I would check to see if I needed a battery and call back if so. No, he said, he had a better idea; if I bought the battery now, he would throw in all these extras—free camera bag, free tripod (you can bet these are crapola...). This set off my alarms, so I said I did not want a battery. Surprise! The next day, I get this email:
1134188
Dear:Timothy Sandefur,
We thank you for your order and appreciate you shopping with us .
Due to the product you ordered being out of stock for 6-8 weeks from today’s date. We regret to inform you that the order is canceled due to the product being on backorder. when or if we get the product again in stock soon will send you an email to place an order please do not resubmit your order again . sorry again and thanks for your understanding .
Sic, by the way.
Sure enough, their website still says it’s available, and when I called to ask about this, the person who answered was very belligerent and defensive with me, like he probably gets complaints like this frequently. “You just called to play around with me?” he demanded. He didn’t even bother pretending to be polite.
TechonDIGITAL has very poor customer service at least, and seems like it might be crooked. I strongly recommend not buying from them.
Update: I should have Googled them before buying; it was my fault. Turns out they are well known for crooked tactics.
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